Course Material

THE 52nd ANNUAL ADMINISTRATIVE PROFESSIONAL COURSE

For over fifty years, P.A. Douglas has set the gold standard for excellence in AA and EA training. Recognized as Canada’s leader in professional development, it is where administrative professionals come to learn, network, and engage with leaders in the eld. No other program or event provides the high-quality, all-inclusive package as does the 50th Annual Administrative Professionals Course. First-class accommodation, meals, social and materials included.

STRATEGIC EXECUTION: Gaining Control of Your Projects, Priorities and Deadlines

Every day, you are judged by your organizational skills. Your ability to execute plans and complete projects effectively and on time is critical to your success. This important module is about control - learning how to control yourself, your time and your reactions to events beyond your control. You will develop the skills that will help you get the best results in the least amount of time, juggle priorities with greater ease and learn how to bring your boss’s big-picture thinking back to life. You will acquire the ability to adjust to shifting demands with grace, clarity and professionalism, increasing harmony and your sense of accomplishment.

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BEHAVIOURAL FLUENCY: Communicating with Tact, Diplomacy and Credibility

There has never been a time when it is more important to build successful work relationships and interact with others in positive ways to achieve organizational goals. In this module, you will be introduced to the concept of behavioural fluency and discover the competencies critical to solid work relationships and career success. To be a highly effective administrative professional, you must be a strategist, a coach, a diplomat and a politician! You must know how to engage, collaborate with, and lead others. At this important session, you will discover the strengths and weaknesses of your individual behavioural style and learn how to resolve team conflicts using emotionally intelligent approaches.

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Managing Conflict, Stress and Negative Emotions in the Workplace

The 52nd Annual Administrative Professionals Course will improve your understanding of how human behaviour can affect the functioning of an organization. Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will come to recognize the sources, symptoms and effects of stress and will develop strategies for successfully preventing, reducing, and managing distress. You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.

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INFLUENCE: Getting Results - Even When You Are Not In Charge

The Future Belongs to the Influential Assistant. Whether you’re interacting with colleagues, subordinates or management, gaining respect and cultivating influence is absolutely essential to your success. You need to communicate your ideas persuasively to your boss, influence your colleagues to support your proposals and convince your team to “buy-in.” You must know how to evaluate your audience and frame your messages in such a way that people will feel more connected to you. At this important session, you will discover the seven essential influence strategies and identify which is most appropriate to each communication event.

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Memory Skills for Administrative Professionals

To master your memory is to invite success in your career, in education and in your relationships. A trained memory is an absolute necessity for today’s administrative professional. In your work life as well as in your social life, the ability to remember names and faces, verbal instructions, and be able to deliver a speech, conduct a presentation or offer a toast without the need for written notes is of immeasurable importance. At the 51st Annual Administrative Professionals Course, you will develop these and other essential mnemonic skills.

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