To be a highly effective manager today, you must be a strategist, a communicator, a coach, a mediator, a diplomat and a politician! To experience sustained and enduring success you must continuously improve and renew your capabilities. You must know how to engage, collaborate with, and lead others. In this important module you will learn how to resolve team conflicts using emotionally intelligent approaches to get more from your team by adapting your management style to every situation.
You will learn how to motivate every member of your team - even when they don’t share your values. You will discover how to conduct effective interviews using positive and corrective feedback to turn problem employees around. Whether you’re new to management or working to enhance your effectiveness as a manager, the Banff Management Course will help you elevate your game, engaging others to achieve the results you seek.
- Develop your leadership style to gain commitment from your staff
- Acquire the skills of a "born leader"
- Differentiate between leadership and management
- Apply executive skills to improve team performance
- Establish communication channels that build trust
- Anticipate and resolve conflict situations
- Learn what teams really need from their leaders
- Uncover your strengths as a coach
- Identify the manager's role as an agent of change
- Motivate your people
- Select motivators based on individual needs
- Identify appropriate intrinsic and extrinsic motivators
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- Anticipate and resolve conflict situations
- Deal with interpersonal problems that can threaten team cohesiveness
- Proactively deal with personality conflicts
- Conduct a successful disciplinary interview
- Learn how to interview when the goal is information
- Dealing with employees who bring their personal
- How to defuse peer conflicts before they affect the entire work group
- Discover how to minimize interpersonal conflict and foster teamwork
- Differentiate between a team and a workgroup
- Develop strategies for improving team effectiveness
- Put an end to reverse delegation: The 4 steps
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