Whether you’re interacting with colleagues, subordinates or senior management; gaining respect and cultivating influence are absolutely essential to your success. You need to communicate your ideas persuasively to senior management, influence your colleagues to support your proposals and convince your team to, “buy in.” You must know how to analyze your audience and frame your messages in ways that make others feel connected to you. At this session you will discover the seven essential influence strategies and discover which is most appropriate to each communication event.
- First understand the person you are hoping to influence
- Establish instant trust and rapport with others
- Analyze your personal Behavioural Styles Profile
- Adapt your behavioural style to the person you are dealing with
- Understand the role behavioural patterns play in influencing others
- Recognize the major behavioural patterns that exist in organizations
- Cope with different and sometimes difficult people
- "Map" difficult people to gain insight into what makes them tick
- Learn influence strategies for turning resistance into agreement
- Deal with negativity in the workplace
- Develop the five communication techniques of all successful managers
- Express yourself so you will be listened to
- Develop relationship strategies that lead to recognition and advancement
- Adapt your individual style to those with differing styles
- Cope with negative people, excuse-makers and blamers
- Cope with Super-Agreeables who just tell you what they think you want to hear
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- Deal with snipers and those who use innuendo and under-the-breath remarks to hurt
- Cope with those who just want to hear themselves speak
- Identify what really triggers difficult people to behave inappropriately
- Develop conflict management techniques for dealing with the entire range of difficult personalities
- Diffuse volatile situations while influencing others
- Get greater results from hard to handle staff
- Acquire new tips for stopping the "Tough Guy" cold
- Apply negotiation techniques that promote win-win outcomes
- Deal successfully with sarcasm, put-downs and hostile aggressive individuals
- Enable behavioural style differences to work for you and not against you
- Cope successfully with complainers and those who will not communicate
- Learn new methods for minimizing interpersonal conflicts
- Forty tips for successfully working with others as part of a team
- Learn to work through conflict situations
- Get more people to like you!
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