The Influential Assistant
$24.95 CAD
As an administrative professional, much is expected of you today. Good organization, management and people skills are no longer an option -- they are an imperative. This book focuses on the most critical skills required of todays admin professional.
Table of Contents
Contents
Preface
Chapter 1 - The New Middle Managment
Chapter 2 - Emotional Intelligence
Chapter 3 - The Emotional Intelligence Inventory
Chapter 4 - Self-Awareness and Behavioral Style
Chapter 5 - IMind2
Chapter 6 - Self-Management: Influencing Others
Chapter 7 - The Four Influence Styles:
Chapter 8 - Social Awareness
Chapter 9 - Understanding the Seven Laws of Influence
Chapter 10 - Relational Influence
Chapter 11- Conclusion
References
Index